Interpersonal Skills Training

How many times has the lack of sound interpersonal skills training damaged your organisation in terms of lost business, impaired customer relationships and lack of coordination of internal processes?

This interpersonal skills training course delivers key concepts and techniques that maximises your staff's interpersonal skills and develops and maintains competitive advantage for your organisation.

Interpersonal Managerial Skills Training

Could your leadership team's interpersonal and managerial skills be improved to build stronger leadership within your organisation and improve the impact of other interpersonal skills training courses?

Interpersonal Skill Training Course Objectives

This training course is for individuals or groups focusing on their own interpersonal skills by increasing self-awareness, developing strategies for building and maintaining trust, developing interpersonal skills for successful interactions and dealing with difficult situations. This training course will help bring greater harmony and efficiency to the office by improving each persons own interpersonal skill and teaching managers, supervisors and staff how to:

• Understand effective communication and identify barriers that prevent it
• Assess their own interpersonal communication style
• Learn how their behaviour affects others
• Choose words that are appropriate for each situation
• Use body language to help get their message across
• Learn how to give and receive constructive feedback
• Sharpen their listening skills
• Improve their assertiveness skills
• Increase understanding of how others perceive and respond to you
• Recognize the impact of your behaviour on others
• Increase understanding of why it is important to build trust
• Identify what types of situations create conflict for you
• Develop skills to communicate positively in conflict situations
• Develop skills to give feedback in a constructive and non-defensive manner

Please contact us for a more detailed course outline.

Course Duration - Two Days

This course can be delivered at your site
or we can hire a training room local to your organisation.

There may be a scheduled course already planned for this subject.
Please click on this link to see the list of all courses dates