Customers are the core requirement for any business and as such there is a need to foster and maintain great customer relationships with them.
The capacity to have a relationship with a customer allows the organization to become an integral part of the customer's business process. This integration is dependent upon quality of product, belief and trust in our service and an ability to meet and exceed the expectations of the customer.
This training pack takes a refreshing look at the key requirements for a CRM process that integrates your organization with those of your customers.
" What is Customer Excellent Customer Services?
" Looking At Customers
" Managing The Customer
" Measuring Excellent Customer Services
" Standards and Continuous Improvement
" Excellent Customer Services as a Business Process.
" Excellent Customer Services, Communication and People
" Excellent Customer Services - Failure
Please contact us for a more detailed course outline.
Course Duration - One Day
This course can be delivered at your site
or we can hire a training room
local to your organisation.
Coaching and Mentoring
Creative Problem Solving
Customer Services Training
Effective Complaints Handling
Effective Presentation Skills
Leadership & Delegation
NLP For Business Excellence (Neuro Linguistic Programming)
Technical Report Writing
Training Needs Analysis
NLP (Neuro-Linguistic Programming) Training
|NLP Business Practitioner Certification|