Effective Complaint Handling

Complaints are often regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization.

This effective complaint handling training pack positions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organization.

Learning Objectives
At the end of this module participants will learn:
" Why Handle Complaints
" Complaint Handling Process
" Documentation
" Formulating a Solution
" Ownership
" Failure of Complaint Handling Systems

Please contact us for a more detailed course outline.

Course Duration - One Day

This course can be delivered at your site or we can hire a training room
local to your organisation.

There may be a scheduled course already planned for this subject. Please click on this
link to see the list of all scheduled courses

Soft Skills and Management Training Courses

NLP Business Practitioner Certification
Our People