Complaints are often regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization.
This effective complaint handling training pack positions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organization.
At the end of this module participants will learn:
" Why Handle Complaints
" Complaint Handling Process
" Formulating a Solution
" Failure of Complaint Handling Systems
Please contact us for a more detailed course outline.
Course Duration - One Day
This course can be delivered at your site
or we can hire a training room
local to your organisation.
Coaching and Mentoring
Creative Problem Solving
Customer Services Training
Effective Complaints Handling
Effective Presentation Skills
Leadership & Delegation
NLP For Business Excellence (Neuro Linguistic Programming)
Technical Report Writing
Training Needs Analysis
NLP (Neuro-Linguistic Programming) Training
|NLP Business Practitioner Certification|