Complaints are often regarded as negative and troublesome issues that deflect resources from the 'real work' of the organization.
This effective complaint handling training pack positions complaints in a more positive light and gives details on how a complaint handling process can be designed and implemented in any organization.
Learning Objectives
At the end of this module participants will learn:
" Why Handle Complaints
" Complaint Handling Process
" Documentation
" Formulating a Solution
" Ownership
" Failure of Complaint Handling Systems
Please contact us for a more detailed course outline.
Course Duration - One Day
This course can be delivered at your site
or we can hire a training room
local to your organisation.
There may be a scheduled course already
planned for this subject. Please click on this
link to see the list of all scheduled
courses